Returns & Refund Policy

1. Return Eligibility

We accept returns within 30 days of delivery under the following conditions:

✅ Defective/Damaged Products: Manufacturing defects or shipping damage.

✅ Incorrect Item Received: Wrong model/specification shipped.

✅ Description Mismatch: Significant difference from product description.

2. Return Shipping Costs Covered by Us.

We refund return shipping fees if:

✅ Defective/Damaged Items: Provide photos/video proof for verification.

✅ Wrong Item Shipped: Verified by our team.

✅ Major Description Errors: Confirmed discrepancy in specs/features.

Note:

Please contact us via email for return address, all return orders should include your user ID, item number, and a brief reason for the return order.

3. Customer-Responsible Shipping Costs

You cover return shipping if:

✅ Change of Mind: No longer need the item.

✅ Ordering Mistakes: Incorrect model selected by customer.

✅ Non-Quality Issues: Returns due to buyer's measurement errors.

4. Return Process

1）Contact Us: To start a return, you can contact us at

2）Address & Shipping Label: If you need to pay the return shipping cost we will give you the return address and guide you to self-ship. If we need to pay, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted. 

3）Repackage Securely: Include original packaging & accessories.

5. Refund Timeline

We'll notify you via email once we receive and inspect your return.

You'll be automatically refunded to your original payment method within 7 business days after receiving your return. (Your bank may take additional days to process the refund).

6. Non-Returnable Items

❌ Used, installed, or modified radiators.

❌ Missing original packaging/warranty seals.

7. No refund

❌ Shipping fees (original or return )

Note: if we need to pay the return fee, we will give you the return label, you can use the label to return for free, we will not give you the shipping fees.

❌ Items damaged by improper use

❌ Returns without authorization

You can always contact us for any return question at hhhautopartswa@gmail.com.

Shipping Policy

1. Shipping Methods & Carriers 

✅ We use Australia Post, Aramex,Express for all deliveries.

✅ Products are shipped from the nearest warehouse. If stock is unavailable, items will be shipped from another location. We will ship the goods from Austrlia or America. No shipping during on weekends and holidays.

✅ Free standard shipping to most areas. (check the’Free Shipping’ on the product page to verify non-free shipping zones.), but a few areas require additional shipping costs. Please contact us for specific shipping information before purchasing.

Note: After purchasing the product, please make sure your email can receive my message. If your postcode requires additional shipping costs, I will contact you as soon as possible. If I don’t get your reply, I may not be able to ship until you reply.

⏳ 2. Processing Time​​

✅ 2-Day Processing Guarantee: All orders are packed and dispatched within 2 business days​after payment. Shipping time does not include these 2 processing days.​​

✅ Non-Working Days: Weekends & public holidays are excluded from shipping days.

⚡ 3. Express Shipping Notice​​

✅ We offer Express shipping service (additional fee applies).

✅ Order will be shipped within 2 business day, the shipping time does not include this 2 buesinss day.

✅ No refund for delays caused by the carrier.

Note: When shipping, we can not control the arriving time, so we are not responsible for delays caused by uncontrollable transportation issues and don't refund for delays caused by the carrier.

Warranty Policy

1.Coverage​​

1 year warranty (Applies to parts used correctly without artificial damage)

2.Exclusions​​

❌ Damage from improper installation/operation

❌ Modified, repaired, or misused parts

❌ Normal wear and tear

3.Inspection & Claims​​

✅ Check immediately: Please check whether there is any damage and contact us within 30 days after receiving. No refund for shipping fee.

✅ Required evidence: Provide clear photos/video of the issue + order number.

✅ Contact us anytime: For issues within the warranty period, email hhhautopartswa@gmail.com

4.⚡ Quick Resolution​​

Replacement parts shipped within 5 business days after approval.

Refund option available if replacement isn’t possible.

Service & Feedback

If you have any problem please contact us by email, we will help you.

All our products are in high good quality, if there is any quality problems, please provide the product damage pictures and order number(or purchase record). We will do our best to solve it and satisfy you.

Please leave us postive feedback and 5 star.