FAQs

This FAQ section aims to provide comprehensive information about Worley and its products, addressing various queries that potential customers and partners may have. For specific inquiries not covered here, please feel free to contact us at hhhautopartswa@gmail.com.

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  • General Questions
  • Ordering Questions
  • Shipping Questions
  • Return and RefundĀ Questions
  • Product-Specific Questions
  • Technical Support Questions
  • Business and Partnership Questions
  • Miscellaneous Questions

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we arenā€™t available, drop us an email and we will get back to you within 24 hours!

General Questions

Worley design, develop and produce high quality parts includes aluminium radiators (for cars, motor bikes and ATV), OEM/replacement radiators, intercoolers, oil coolers, silicone hose kits, alloy pipes, Wheel Spacers and Fan,Shrouds & Accessories. Worley has more than 5000 products that mainly exported to the United States, Japan, Australia, Europe and Southeast Asia and other parts of the world.

Worley has China factory which was established on November 15, 1998, covers an area of 15000 square meters, construction area of 8000 square meters, currently has more than 300 employees, half a million units a yeara. The products of Worley are made in China. Worley has been manufacturing from China and selling aftermarket high performance cooling parts throughout Melbourne, Victoria, Australia for nearly 20 years.

Worley has China factory. The products of Worley are made in China. When dealing with Worley, you are dealing direct with the manufacturer and because there is no middle man so to speak, you can feel confident you are paying the lowest prices possible. Worley can offer business or customer wholesale prices and customize high performance auto parts and cooling parts.

Worley offices and warehouses are in Melbourne, Queensland, Sydney and Perth in Australia. The specific locations are as follows:

Perth: Unit 1 Stretton Place, Balcatta 6021

Melbourne: 38 Industrial Ave, Hoppers Crossing, VIC 3029

Brisbane: Acacia Ridge, Queensland 4110 QLD

Sydney: Penrith 2750 NSW

Office Opening Hours: 9 am ā€“ 5 pm, Mon ā€“ Fri

You can contact us by emailingĀ or phone for any inquiries.

Mobile: 0420 629 168 Harvey

Phone: 03 8360 8085/0433 824 986 Ray

E-mail:hhhautopartswa@gmail.com

Yes, we can provide custom radiator designs based on your specifications. Please contact us to discuss your requirements. Worley design, develop and produce high quality parts includes aluminium radiators (for cars, motor bikes and ATV), OEM/replacement radiators, intercoolers, oil coolers, silicone hose kits, alloy pipes, Wheel Spacers and Fan,Shrouds & Accessories. Worley has more than 5000 products that mainly exported to the United States, Japan, Australia, Europe and Southeast Asia and other parts of the world. Worley can offer business or customer wholesale prices and customize high performance auto parts and cooling parts. Worley provides both business-to-business service and business-to-customer service. Worley provides customized service for business or customer. If you need a customized service, please contact us by email.

Ordering Questions

Yes, definitely. Worley offices and warehouses are in Melbourne, Queensland, Sydney and Perth in Australia. We have one Warehouse in Brisbane, at Acacia Ridge, Queensland 4110 QLD, anotehr one in Sydney, at Penrith 2750 NSW and another one in Perth, At Unit 1 Stretton Place, Balcatta 6021, the main one in Melbourne, Victoria: 38 Industrial Ave, Hoppers Crossing, VIC 3029. Please contact us by email or phone before placing an order and we will make an appointment for your pick-up.

WeĀ acceptĀ PayPalĀ andĀ majorĀ creditĀ cardsĀ (Visa,Ā Mastercard,Ā Discover,Ā AmericanĀ Express).Ā ImmediateĀ paymentĀ isĀ requiredĀ afterĀ theĀ purchase.We only ship after payment. For large orders, please contact us for further payment options.

Absolutely yes. Please call us at 0420629168 Harvey/ 0383608085 Ray/ 0433824986 Ray, or email us at hhhautopartswa@gmail. A representative will be happy to help.

Yes. https://www.worleyperth.com.au/ is safe and secure. You can shop with confidence knowing that Worley will never sell or use your information for any other purpose than to process your order.

Yes, tracking information will be provided once your order has been shipped. You can track your order directly on our website or through the shipping carrierā€™s website.

Shipping Questions

Free standard shipping to most areas, but a few areas require additional shipping costs. Please contact us for specific shipping information before purchasing. After purchasing the product, please make sure your email can receive my message. If your postcode requires additional shipping costs, I will contact you as soon as possible. If I donā€™t get your reply, I may not be able to ship until you reply.

Northern Territory

Alice Springs, Darwin, Northern Territory PO Box/LVR, Northern Territory regional

Western Australia

South Central WA, WA Southern and Central Regional PO Box, Broome, Christmas Island (External Territory), North West WA, Upper North WA, WA Northern Regional PO Box.

Queensland

Brisbane and Gold Coast PO Box, Cairns, Central QLD, North Coast QLD, Townsville, York Region, Central Coast QLD, Central West, Gladstone Region, Lpswich, Lpswich Toowoomba SW Queensland PO Box, Mackay, Outer SE QLD, Rockhampton, Sunshine Coash, Toowoomba, West QLD.

South Austrlia

Adelaide Metropolitan PO Box, Mount Gambier, Regional SA, SE South Australia.

Tasmania

Antarctic Bases (External Territory), Tasmania PO Box, Tasmania Regional.

Yes, we ship internationally. Shipping costs and delivery times may vary depending on the destination. Please contact us for specific shipping inquiries.

We use FedEx, UPS or USPS to ship. Tracking number will be provided upon shipment.

All orders for product that is currently in-stock will be shipped within 48 hours. We will ship the goods from Austrlian.

No shipping during on weekends and holidays. Depend on different area needs 5 - 7 Working Days.

Return and RefundĀ Questions

We promise the period of quality assurance is one year on condition that the items with correct use and not artificial damage. Worley requires customers to check whether there is any damage to the goods immediately after receiving the purchased goods, and they must contact us within 30 days after receiving the goods. When contacting us for any quality problems, please provide the product damage pictures and order number(or purchase record). The occurred shipping cost is on the seller.There are problems in quality assurance period, please contact us.Due to personal improper operation or artificial damage we all don't accept the consequences.

Yes, we accept returns within a certain period of time as long as the product is in its original condition. You may return unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youā€™ll also need the receipt or proof of purchase. Please refer to our returns policy for more details.

Please contact us via email hhhautopartswa@gmail.com for return address, All return orders should include your user ID, item number, and a brief reason for the return order. If your return is accepted, weā€™ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.Ā 

Please inspect the packaging when they arrive, if the item is defective, damaged or if you receive the wrong itemIf, please contact us immediately and we will deal with it immediately.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 5 business days). We will notify you once weā€™ve received and inspected your return, and let you know if the refund was approved or not. If approved, youā€™ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since weā€™ve approved your return, please contact us at hhhautopartswa@gmail.com.

Product-Specific Questions

Every Worley radiator is constructed from carefully processed aircraft-quality aluminum. The cores and end tanks of Worley performance radiators utilize 3000-series aluminum, while CNC-machined components are crafted from aircraft-quality billet 6061 aluminum.

Worley radiators are designed to fit manual and automatic transmissions, with specific models compatible with either option. For precise fitment details, please refer to the product page or contact our customer service team for assistance.

The radiator originally installed in your vehicle was designed for typical driving conditions, but if you're adding more horsepower, you're generating more heat that the stock radiator may struggle to manage. Worley aluminum radiators offer superior cooling capacity that surpasses what stock radiators can provide. This enhances your engine's efficiency and ensures optimal cooling even in extreme temperatures.

Worley radiators are engineered for exceptional durability compared to stock radiators. Each aluminum radiator undergoes precise TIG-welding to withstand the rigors of daily driving, off-road adventures, or track use. With Worley radiators, you can rely on robust construction that eliminates concerns about cracked plastic end tanks.

Worley radiators feature a polished or natural aluminum finish that complements the aesthetics of your engine bay. The welds are of high quality, enhancing both appearance and functionality. All Worley radiators are equipped with polished or natural aluminum end tanks.

Worley radiators are available in configurations ranging from 1 to 4 rows, tailored to various vehicle applications.

Electric fans offer a compact design that provides additional clearance in the engine bay compared to mechanical fans. Switching to electric fans can also potentially free up horsepower by reducing engine drag. When selecting a fan, it's essential to match or exceed the CFM (cubic feet per minute) ratings of your stock fans. For guidance on choosing the right fan setup, feel free to contact us for personalized assistance.

Silicone hoses offer higher temperature and pressure resistance compared to rubber hoses, making them ideal for high-performance applications.

The core thickness varies depending on the specific vehicle application, ranging from 22mm to 70mm. Detailed product specifications can be found online.

All Worley performance aluminum radiators come equipped with a Worley radiator cap, unless the radiator does not require one. Some OEM replacement models also include a cap, but not all include.

Technical Support Questions

First, enter your carā€™s year, make, and model into the search bar on the worleyperth website. We provide detailed product specifications and compatibility information on our website. Then, look up the compatibility table of the radiator description to confirm whether it is fit your car. We highly recommend that you measure the exact height/width of the radiator youā€™re using in your car right now.Ā Itā€™s worth doing to avoid buying the wrong model and having to go through whole the exchange/refund process. The inlet/outlet location is also important to know for choosing the right radiator. You can also contact our technical support team for assistance.

We do not offer installation services directly. We recommend professional installation for best results.

Yes, Worley radiators are designed to directly fit your vehicle. Customers with aftermarket modifications may need to make adjustments to accommodate those changes.

The performance of a radiator largely depends on its core. Worley utilizes cutting-edge technology to design highly efficient cores tailored to each application. Our cores feature specific tubes and fins optimized for the vehicle, surpassing factory standards in performance.

Unless specified otherwise, our radiators serve as direct replacements for the original parts on your vehicle, requiring no modifications for installation.

While we stock thousands of parts, we may not carry every item for every vehicle. If you're having trouble locating a part, please reach out to us at hhhautopartswa@gmail.com for assistance.

Prior to installing your Worley radiator, it's crucial to know your vehicle's current engine temperature at idle and highway speeds. This baseline will help you gauge any temperature changes after installation. While most customers report significant temperature reductions, engine operating temperature can vary due to factors such as thermostat range, cooling fan operation, other modifications, road conditions, driving habits, and ambient temperatures.

Yes, our products are designed with performance in mind and are suitable for racing and high-performance vehicles.

Yes, our products are designed to withstand rugged conditions and are suitable for off-road vehicles including ATVs.

Our products are designed to be compatible with a wide range of vehicle models. Please check the product descriptions or contact us for compatibility information specific to your vehicle.

Business and Partnership Questions

Yes, all Worley auto parts are in brand new condition

Yes, we offer wholesale pricing for bulk orders. Please contact our sales team for wholesale inquiries and pricing details.

Yes, we welcome inquiries from potential distributors. Please contact us with details about your business and distribution interests.

Yes, we are open to sponsorship and partnership opportunities in motorsports. Please reach out to us with your proposal.

Job openings and career opportunities are posted on our website. You can apply directly through our careers page or send your resume to hhhautopartswa@gmail.com.

Yes, Worley radiator cores are crafted using controlled atmosphere brazing and undergo double leak testing to ensure a secure tube-to-header bond. This eliminates the need for epoxy in our radiators.

Miscellaneous Questions

Yes, we periodically offer discounts and promotions. Please subscribe to our newsletter or follow us on social media for updates.

We adhere to strict quality control processes and standards to ensure that our products meet or exceed industry expectations.

We are committed to sustainability and reducing our environmental impact wherever possible. We strive to use eco-friendly materials and practices in our operations.

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