Shipping

1. Shipping Methods & Carriers 

✅ We use Australia Post, Aramex,Express for all deliveries.

✅ Products are shipped from the nearest warehouse. If stock is unavailable, items will be shipped from another location. We will ship the goods from Austrlia or America. No shipping during on weekends and holidays.

✅ Free standard shipping to most areas. (check the’Free Shipping’ on the product page to verify non-free shipping zones.), but a few areas require additional shipping costs. Please contact us for specific shipping information before purchasing.

Note: After purchasing the product, please make sure your email can receive my message. If your postcode requires additional shipping costs, I will contact you as soon as possible. If I don’t get your reply, I may not be able to ship until you reply.

⏳ 2. Processing Time​​

✅ 2-Day Processing Guarantee: All orders are packed and dispatched within 2 business days​after payment. Shipping time does not include these 2 processing days.​​

✅ Non-Working Days: Weekends & public holidays are excluded from shipping days.

⚡ 3. Express Shipping Notice​​

✅ We offer Express shipping service (additional fee applies).

✅ Order will be shipped within 2 business day, the shipping time does not include this 2 buesinss day.

✅ No refund for delays caused by the carrier.

Note: When shipping, we can not control the arriving time, so we are not responsible for delays caused by uncontrollable transportation issues and don't refund for delays caused by the carrier.

Exchanges & Returns

1. Return Eligibility

We accept returns within 30 days of delivery under the following conditions:

✅ Defective/Damaged Products: Manufacturing defects or shipping damage.

✅ Incorrect Item Received: Wrong model/specification shipped.

✅ Description Mismatch: Significant difference from product description.

2. Return Shipping Costs Covered by Us.

We refund return shipping fees if:

✅ Defective/Damaged Items: Provide photos/video proof for verification.

✅ Wrong Item Shipped: Verified by our team.

✅ Major Description Errors: Confirmed discrepancy in specs/features.

Note:

Please contact us via email for return address, all return orders should include your user ID, item number, and a brief reason for the return order.

3. Customer-Responsible Shipping Costs

You cover return shipping if:

✅ Change of Mind: No longer need the item.

✅ Ordering Mistakes: Incorrect model selected by customer.

✅ Non-Quality Issues: Returns due to buyer's measurement errors.

4. Return Process

1）Contact Us: To start a return, you can contact us at

2）Address & Shipping Label: If you need to pay the return shipping cost we will give you the return address and guide you to self-ship. If we need to pay, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted. 

3）Repackage Securely: Include original packaging & accessories.

5. Refund Timeline

Refunds processed within 7 business days after receiving the item.

Original payment method refunded; bank processing times may apply.

6. Non-Returnable Items

❌ Used, installed, or modified radiators.

❌ Missing original packaging/warranty seals.

7. Warranty Note

Defective radiators beyond 30 days may qualify for repair/replacement under our Warranty Program.

You can always contact us for any return question at hhhautopartswa@gmail.com.

Warranty

We promise the period of quality assurance is one year on condition that the items with correct use and not artificial damage.

Due to personal improper operation or artificial damage we all don't accept the consequences.

Please check whether there is any damage and contact us within 30 days after receiving, we will help you solve and pay for the shipping.

When contacting us for quality problems, please provide the product damage pictures and order number(or purchase record).

The occurred shipping cost is on the seller. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

There are problems in quality assurance period, please contact us.

Service & Feedback

If you have any problem please contact us by email, we will help you.

All our products are in high good quality, if there is any quality problems, please provide the product damage pictures and order number(or purchase record). We will do our best to solve it and satisfy you.

Please leave us postive feedback and 5 star.